Refund

Refund Policy

For The Ordinary customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to theordinarye.shop.

Our approach at The Ordinary to condition of returns
For purchases made through theordinarye.shop, The Ordinary applies the following guidance on condition of returns. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Our approach at The Ordinary to order problems
Customers using theordinarye.shop can rely on the following The Ordinary guidance about order problems. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

How The Ordinary handles eligibility
For purchases made through theordinarye.shop, The Ordinary applies the following guidance on eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

How The Ordinary handles refund timing
The following refund timing guidance applies to the The Ordinary storefront at theordinarye.shop. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

starting a request at The Ordinary
The following starting a request guidance applies to the The Ordinary storefront at theordinarye.shop. To start a return or exchange, contact us at Support@Theordinarye.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

How The Ordinary handles exceptions
For The Ordinary customers at theordinarye.shop, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

How The Ordinary handles support
The Ordinary publishes this support guidance for customers using theordinarye.shop. For return or exchange assistance, contact Support@Theordinarye.shop or 5103291568.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinarye.shop
Phone: 5103291568
Physical address: 180 Hinesburg Rd, South Burlington, Vermont, 05403, United States