About Us

Use this guide from The Ordinary to review the store and its service commitments. This page applies specifically to theordinarye.shop.

Details from The Ordinary on our store
For The Ordinary customers at theordinarye.shop, this section explains our store. The Ordinary is an independent online retailer presenting a carefully selected range of The Ordinary. We aim to make product discovery clear, ordering straightforward, and post-purchase support dependable.

service commitments at The Ordinary
For The Ordinary customers at theordinarye.shop, this section explains service commitments. Our service commitments are straightforward: transparent product information, free standard U.S. shipping, responsive assistance, secure checkout, and a 30-day no-reason return and exchange option with return shipping paid by the store. We do not rely on invented brand stories or unsupported product claims; our goal is to earn trust through consistent service and policies customers can understand.

How The Ordinary handles questions and support
The following questions and support guidance applies to the The Ordinary storefront at theordinarye.shop. Questions about our store or products are welcome at Support@Theordinarye.shop or 5103291568.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinarye.shop
Phone: 5103291568
Physical address: 180 Hinesburg Rd, South Burlington, Vermont, 05403, United States